3rd Quarter Newsletter | Advertising and Marketing Professionals in Rapid City, South Dakota | Black Hills | Robert Sharp & Associates | BBM Studios

Robert Sharp & Associates • BBM Studios • EM2 Event Management • 3615 Canyon Lake Drive, Rapid City, SD • 605-341-5226

Customer Service Training First impressions count. Customer Service Training is customized by RSA to your business or industry. The quality of your customer service will have a direct effect on your bottom line and can prevent customers from choosing the competition over you.
The Workshop: Related scenarios Interactive Role-play Group learning activities Open discussion	Employer Benefits: Retain your customer base Improve customer loyalty Employee dedication Increase your bottom line	Key Topics: Dealing successfully with difficult customers Resolving complaints and turning them into increased business Financial rationale of excellent customer service Identify internal problems which cost customer loyalty Telephone etiquette and listening skills
Call or e-mail Robert Sharp & Associates today for a workshop estimate. 605.341.5226 stacie@thesharpagency.com

© 2008 Robert Sharp & Associates
3615 Canyon Lake Drive - Suite 1 - Rapid City, South Dakota, 57702
605.341.5226 - email: rsa@thesharpagency.com
www.thesharpagency.com