www.thesharpagency.com www.thesharpagency.com
Robert Sharp & Associates • BBM Studios • EM2 Event Management • 3615 Canyon Lake Drive, Rapid City, SD • 605-341-5226

Customer Service Training
First impressions count.

Customer Service Training is customized by RSA to your business or industry.
The quality of your customer service will have a direct effect on your bottom line and can prevent customers from choosing the competition over you.
The Workshop:
  • Related scenarios
  • Interactive
  • Role-play
  • Group learning activities
  • Open discussion
Employer Benefits:
  • Retain your customer base
  • Improve customer loyalty
  • Employee dedication
  • Increase your bottom line
Key Topics:
  • Dealing successfully with difficult customers
  • Resolving complaints and turning them into increased business
  • Financial rationale of excellent customer service
  • Identify internal problems which cost customer loyalty
  • Telephone etiquette and listening skills
Call or e-mail Robert Sharp & Associates today for a workshop estimate.
605.341.5226 stacie@thesharpagency.com

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© 2008 Robert Sharp & Associates
3615 Canyon Lake Drive - Suite 1 - Rapid City, South Dakota, 57702
605.341.5226 - email: rsa@thesharpagency.com
www.thesharpagency.com